Effective Date: 1 February 2025

At Evergreen Wellness, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with applicable privacy laws.

Information Collection and Use
To deliver tailored naturopathic care, we may gather personal details such as your name, contact information, health background, and dietary habits. Your privacy is our priority, and we ensure that your data remains confidential, used solely for appropriate purposes with your explicit approval.

Data Security
We take your privacy seriously and implement industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

Data Sharing
Evergreen Wellness does not sell, trade, or share your personal information with third parties without your consent, except where required by law or necessary to provide services in collaboration with trusted partners. Aggregated and anonymized data may be used for statistical analysis and service improvement.

Communication
By providing your contact details, you consent to receiving appointment reminders, wellness updates, and other relevant communications. You may opt out at any time.

The information and services provided by Evergreen Wellness are for general well-being and educational purposes only and should not be considered as medical advice or a substitute for professional healthcare. We do not diagnose, treat, cure, or prevent medical conditions, our services are designed to support your well-being. Always consult with a qualified healthcare professional before making significant dietary and supplement changes.

Individual Health Considerations
Every individual responds differently to naturopathic treatments. The effectiveness of any advice or recommendations depends on personal health conditions, allergies, medications, and lifestyle factors. We strongly advise consulting a healthcare professional before implementing any changes.

Personal Responsibility
By engaging with our services, you acknowledge that you are responsible for your health decisions. Evergreen Wellness is not liable for any health-related outcomes resulting from the information provided.

We kindly ask for at least 48 hours notice for appointment cancellations or rescheduling. If you cancel within this period and we are unable to fill the appointment, your deposit will be forfeited. Deposits are non-refundable but can be applied to a rescheduled appointment within four weeks of the original appointment. Exceptions may be made on a case-by-case basis.

If Evergreen Wellness must reschedule your appointment, we will provide as much notice as possible, and you will not be charged a cancellation fee.

How to Cancel an Appointment
To cancel or reschedule, please use the online link in your confirmation email or contact us via email at alice@evergreen-wellness.co.nz

Late Arrivals
If you are running late, please notify us as soon as possible. Your session may be shortened if there are appointments scheduled straight after yours, and the full consultation fee will still apply. Missed appointments without 48 hours notice are non-refundable.

Services and tests already provided are non-refundable. Treatment packages and programs are non-refundable, whether paid in full or through a payment plan. Herbal medicines are custom-prepared and strictly non-refundable. Additionally, supplements are non-refundable unless there is a quality issue.

Physical Products
Refunds are not provided for change of mind purchases. If you receive a defective product, contact Evergreen Wellness via email within 24 hours of receiving the product.

Digital Products
Refunds are not available for change of mind purchases. If you are unsatisfied with a digital product, contact us via email within seven days of purchase.

Online Store Payments
Payments for online store purchases are securely processed through Stripe or PayPal. Pre-payment for consultations is required at the time of booking through our website, which is integrated with SimpleClinic.

Delivery of Goods
Physical products are shipped within one business day of purchase. Orders will not be shipped until payment is received.

Payment Terms

Payment for consultations and prescription products must be made at the time of booking or via invoice post-consultation.

Invoices must be paid by the due date. Please contact us in advance if you anticipate payment difficulties.

Treatment packages require full payment, and scheduled payments must be made on time. Payment is required regardless of attendance or completion.